Frequently Asked Questions:
All customers of the age 16 years and older can book Ne Bali Retreat treatments.
We have moved! We are now located in Liebe Wellness, 258 Maribyrnong Rd, Moonee Ponds VIC 3039 -- tram stop is right on our doorstep.
There is plenty of parking at the back of our building.
- Saturday: Morning or afternoon depending on the week
We suggest that you schedule your appointments in advance to ensure that you get your preferred time.
Reservations can be made:
By Schedul, our online reservation partner (see our reservation page)
HOURS OF SERVICE
Treatments: (typically) 10.00am to 5.00pm during opening hours.
Should you wish to schedule a massage after opening hours, this can be arranged with advance notice and will incur an additional charge.
We recommend that you arrive at least 15 minutes prior to your appointment time to enable our staff to prepare you in a comfortable pace. Arriving late will limit the time of your treatment. For your first visit to Ne Bali retreat, you will be asked to complete a brief, confidential massage consultation form. This is to check for possible contra-indications to any treatments.
Whilst lockers facilities are provided, we advise you not to bring any valuables during your visit. Ne Bali Retreat accepts no responsibility for the loss of money or valuables of any kind.
As an appreciation of outstanding service, gratuities for spa staff may be given at your discretion.
All prices are in Australian dollar. 10 per cent service charge and 10 per cent GST are already added to all service prices.
IN THE TREATMENT ROOM
We have a protocol that all customers of Ne Bali Retreat should follow. In the room, you will be provided with a bathrobe, slipper and disposable underwear that you need to change into. Then, the therapist will assist you and explain the procedure of the treatment. All your belongings are kept in the locker including your jewellery. If there is no room available in the locker, your jewellery can be kept in your bag. During your treatment, your phone must remain in silent mode.
If you wish to cancel an appointment, please let us know at least 24 hours in advance, otherwise a 50 per cent cancellation fee will be charged. No-show will be charged the full treatment price.